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FREQUENTLY ASKED QUESTIONS

  1. What is included in the Florida Smooth Jazz Weekend packages?  All packages include reserved seat tickets for all concerts in an intimate indoor ballroom setting, hotel accommodations for Friday and Saturday nights, Friday and Saturday dinners (including gratuities), and Saturday and Sunday Brunches (including gratuities).  Coffee and tea are provided.  Alcoholic beverages, sodas, and spa services are not included in the packages but can be purchased on-site from the hotel.

  2. Can I purchase only tickets to concerts?  The Florida Smooth Jazz Weekend is a weekend package event which includes hotel accommodations and meals.  Individual concert tickets are not available.

  3. What time is check-in to the hotel?  Standard check-in time is 4 pm.   Early check-in can be requested directly from the hotel but cannot be guaranteed.

  4. What time is check-out from the hotel?  Standard check-out time is 11 am, but late check out can be requested by guests that are leaving on Sunday immediately following the Sunday Brunch/Artist Q&A.

  5. Is there assigned seating for the concerts?  Yes, all seating is assigned just like regular concert tickets, so there is no need to wait in lines or rush into the ballroom to get your seat.  You will pick your seats from an online seating map when your package is purchased.  When renewing packages from the current year to the next year, returning guests will keep their seats or will be provided the opportunity to upgrade seating when available.

  6. Is there assigned seating for the meals?   No, seating at the meals is not assigned.  You will be guided to the available seating by Florida Smooth Jazz Weekend staff as you arrive in the dining area.

  7. What is the dress code?  Resort Casual is suggested.  We discourage beach attire (e.g. shorts and flip-flops, etc.) at dinners and concerts.

  8. What is the performance schedule for the weekend?  The anticipated performance schedule can be viewed on the website Packages page (click here).

  9. Are all the artists at the hotel the entire weekend?  Usually all our artists will stay at the host hotel the entire weekend.  However, there may be some instances when an artist may not be able to be with us the entire time due to other commitments.

  10. How many guests can stay in one room?  Packages usually include two persons per room, but single occupancy packages and packages with three or four persons in one room are also available.  However, no more than four persons are permitted to stay in one room.

  11. Can I extend my stay at the hotel before and/or after the event?  Additional nights can be added to your stay at the time of purchase of your Florida Smooth Jazz Weekend package.

  12. Are VIP packages available?  Our event format treats all our guests as VIPs, but the best available seating is included with the Oceanfront Room, Studio, and Suite packages.

  13. Are payment plans available?  Yes, please ask for details of payment plans at the time of purchasing your package.

  14. Is there on-site parking for my car and is there a fee?  Valet or self-parking at the Plaza Resort & Spa parking garage is provided for free with your Florida Smooth Jazz Weekend package.

  15. What is the Florida Smooth Jazz Weekend cancellation policy?   All purchases for the Florida Smooth Jazz Weekend are non-refundable.  However, guest names associated with a purchase can be changed with approval up to one week prior to the event.  We recommend that you purchase travel insurance for your protection and peace of mind.

  16. Is travel insurance available?  The Florida Smooth Jazz Weekend recommends the purchase of travel insurance within 14 days of purchasing your package to provide effective coverage for the widest range of possibilities.  The travel insurance comparison company InsureMyTrip can be reached at 1-800-487-4722 or visit their website: https://www.insuremytrip.com/?linkId=7865.

  17. What will I receive to confirm my package?  When your package is paid in full, you will receive a confirmation email of your room type and your concert seating.  Approximately one month prior to the event, you will receive a similar confirmation email which will also include an event schedule.  Other arrangements can be made if you do not have access to email.  Please notify us with any change in your email address as soon as possible.

  18. Is smoking allowed?  The Plaza Resort & Spa is a non-smoking hotel and only allows smoking in designated areas.

  19. Which rooms have balconies?  Oceanfront and Oceanview rooms have private balconies.

  20. What is included in my room?  Microwave, mini-refrigerator, coffee maker, hairdryer, iron and ironing board, in-room safe, 42” flat screen TV with cable, and free Wi-Fi are included in all rooms.

  21. What are the hotel amenities?  Heated oceanfront pool, fire pits, beach chairs, traffic-free beach, 24/7 fitness center, full service spa, hair salon, and business center are some of the hotel amenities.

  22. Are pets allowed in the hotel?  No, only service animals are permitted in the hotel.

  23. Can dietary, disability and medical needs be accommodated?  Yes, please describe your special needs when purchasing your package.

  24. What are the closest airports to the hotel?  Daytona Beach International (DAB) is 6 miles, Orlando Sanford International (SFB) is 42 miles, and Orlando International (MCO) is 72 miles driving distance from the hotel.